SUPPORT - FAQs

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Services

What kind of cargo can you handle?

We coordinate all types of shipments — from palletized goods and machinery to metal structures, chemicals, and more. Thanks to our network of over 100 specialized carriers, we tailor each operation to the specific needs of your freight.

Do you offer customs brokerage services?

Yes. While we’re not a customs broker, we work closely with trusted specialists to deliver a seamless solution.

We handle the full customs process, ensure documentation is in order, and stay in constant contact with agents to avoid delays.

Curious how we simplify customs? Find out more here.

Do you offer door-to-door transportation?

Yes. We coordinate door-to-door operations across Mexico, the U.S., and Canada, integrating domestic transport, border transfer, customs procedures, and final delivery.

If you’d like to explore how our D2D service can support your operation, you can learn more clicking here.

Can you coordinate OS/OW shipments?

Yes. At Tradelink Logistics, we coordinate OS/OW shipments through certified carriers and the right specialized equipment—flatbeds, step decks, double drops, or extendable trailers—based on your cargo. We ensure permits, routes, escorts, and timing meet all regulations across the U.S., Mexico, and Canada.

While we don’t issue permits directly, our team verifies every detail to avoid delays and costly mistakes.

Want to know how we keep OS/OW freight moving without issues? Learn more here.

Can you coordinate the entire border-crossing process?

Yes. At Tradelink Logistics, we manage the full border-crossing process — including transportation on both sides, customs clearance, unit transfer (if needed), regulatory compliance, and real-time monitoring.

Thanks to our network of certified carriers and customs agents, we ensure your operation crosses without errors, delays, or loss of visibility.

Do you handle Mexico–Canada shipments?

Yes. We offer full coverage for trilateral operations across North America.

We coordinate domestic transport, transfer, border crossing, and final-mile delivery in Mexico, the U.S., and Canada—working with certified providers to ensure regulatory compliance in each country.

Equipment & Capabilities

What equipment do you offer?

We have access to specialized equipment for nearly any type of industrial freight:

- Dry Van (53’) for enclosed and protected cargo

- Flatbed for general freight and machinery

- Step Deck for tall equipment exceeding standard height limits

- Double Drop / Lowboy for oversize or heavyweight loads

We also coordinate extendable trailers and multi-axle configurations depending on your project’s specific requirements. Additional capabilities include:

- Hazmat transportation

- Perishable goods

- Ocean and rail containers

How do you ensure cargo safety?

At Tradelink Logistics, we ensure cargo safety through a comprehensive approach that includes:

- Certified providers with proven experience

- Assignment of the right equipment based on the type of freight

- Strapping, tarping, and specialized handling protocols

- Constant operational tracking and real-time visibility

- Proactive coordination to prevent errors in permits, documentation, and routing

Our team validates every step of the process to minimize risk and ensure your cargo arrives in optimal condition.

Timelines & Operations

How far in advance should I schedule a shipment?

The ideal lead time depends on the type of freight and the complexity of the operation.

For standard shipments, we can coordinate with 24 to 48 hours notice.

However, for oversize, overweight, or permit-restricted cargo, we recommend scheduling at least 5 to 7 business days in advance to ensure equipment availability, proper documentation, and full regulatory compliance.

Can I track my shipment in real time?

Yes. We use active tracking systems along with manual follow-ups from our bilingual team, allowing us to provide real-time updates on your cargo’s location and status.

You’ll also have a dedicated executive to communicate any changes, delays, or delivery confirmations with full transparency.

What’s the estimated delivery time?

Delivery time depends on the distance, type of cargo, and whether the shipment requires special permits or cross-border clearance.

However, we only estimate over-the-road transit time—customs processing and documentation are separate and may vary based on the shipment profile.

Here are some general transit benchmarks:
- In the U.S., legal-dimension freight typically moves around 500 miles per day.

- If handled by a team driver, the unit can cover up to 1,000 miles per day.

- In Mexico, drivers average 12 to 14 hours of driving per day, depending on the origin.

Need a more precise ETA based on your shipment? Click here to get a quote.

How do you handle delays or unexpected issues?

At Tradelink Logistics, any operational deviation is addressed immediately through active monitoring and fast decision-making.

We assign a dedicated account executive who works as an extension of your team—coordinating with drivers, brokers, and delivery points to resolve issues before they escalate.

We also operate with extended service hours from 8:00 a.m. to 1:00 a.m., ensuring we can respond quickly—even outside regular business hours.

Our goal isn’t just to notify you of a delay, but to provide solutions before it impacts your operation.

Quotes & Rates

How do I request a quote?

Requesting a quote from Tradelink Logistics is quick and hassle-free. Just share the basic details of your shipment—origin, destination, cargo type, and dimensions.

You can submit your request via our form, email, or WhatsApp, and a sales representative will respond with a fast, personalized proposal tailored to your operational needs.
Email: [email protected]
WhatsApp: Click here to message us
Request your quote here: Quote Form Link

Do you offer rates for recurring shipments?

Yes. At Tradelink Logistics, we offer special rate structures for long-term projects, logistics contracts, and scheduled shipments.

By consolidating operations under a single workflow, we can:

- Set project-based or annual rates for recurring operations

- Offer more competitive pricing

- Prioritize equipment availability

- Allocate resources more efficiently

We also provide dedicated support to ensure continuous follow-up and ongoing optimization throughout your operation.

Interested in learning more or requesting a custom quote? Click here to get in touch.

Do you offer fixed rates, or do they vary by shipment?

Our pricing is tailored to each operation. Costs may vary depending on cargo type, required equipment, distance, complexity, and urgency.

We provide personalized quotes valid for 30 days, and we can also establish project-based or annual rates for recurring operations.

Want to know what your shipment would cost? Click here to request a no-obligation quote.

Documentation & Compliance

Are your operations compliant across North America?

Yes. We coordinate operations in full alignment with transportation regulations across all three countries.

We ensure every carrier holds the necessary certifications (DOT, SCT, valid insurance, and OS/OW permits when applicable) and that each shipment meets safety, transit, weight, and dimensional standards for every jurisdiction involved.

How do you ensure compliance at border crossings?

We ensure compliance at border crossings through thorough document review, customs requirement validation, and direct coordination with certified agents.

Our team pre-checks invoices, customs entries (pedimentos), OS/OW permits, and carrier documentation to make sure everything is in order before the shipment reaches the border.

In addition, we work with a trusted network of licensed brokers and authorized carriers to prevent delays, fines, or shipment rejections.

What documents are required for international shipment?

The required documents may vary depending on the type of freight, country of origin/destination, and whether it’s a standard or oversized operation. However, in general, you will need:

- Commercial Invoice

- Packing List

- Bill of Lading (BOL)

- Customs Entry — for shipments crossing into or out of Mexico

- Special Permits — if the load exceeds legal weight or dimensions

- Carrier Documentation — licenses, insurance, etc.

At Tradelink Logistics, we handle the coordination and validation of all required documents before the freight moves—ensuring your shipment crosses borders without errors or delays.

Customer Support & Care

Will I have a dedicated account executive for my operation?

Yes. We assign a dedicated executive to each operation, serving as your direct point of contact and providing personalized follow-up from start to finish.

This executive understands your operation, coordinates with all involved parties (carriers, brokers, end clients), and acts as an extension of your team—ensuring everything flows smoothly and without friction.

Meet your traffic executive — the person who makes sure your cross-border shipments move with precision, compliance, and zero guesswork. Click here to schedule a meeting.

Can you adapt to our internal processes or management systems?

Yes. We adapt to your internal workflows, approval protocols, and management systems—whether for logistics coordination, document validation, or operational communication.

Our goal is to integrate seamlessly as an extension of your team, with no friction or duplicated efforts.

Want to learn how we can align with your current processes? Click here to get started.

How do I contact you if something goes wrong?

You’ll always be in touch with us.

From the start of your operation, you’ll be assigned a dedicated executive who serves as your direct point of contact and is available to handle any issues or emergencies immediately.

We also offer fast, accessible communication channels to ensure a prompt response at all times:

Email: [email protected]

Phone / WhatsApp: +52 1 811 040 6660

No matter how you reach out — your shipment is never left unattended.